What if I need to cancel a session?

Our Gooroos put a great amount of time and effort into preparing for each session. If you can’t make the session, please cancel at least 12 hours in advance. If you cancel within 2 hours of the session time, the applicable hour(s) will still be deducted from your available membership hours that month.

To cancel an upcoming session, go to the Sessions page, click on the session card, and then click “Cancel Session” on the top right-hand corner.

Can’t find your answer in our support center? Contact us.