Note: Please always confirm with your student before rescheduling a session.
Rescheduling a first session with a student
Please contact the Gooroo Support Team at firstname.lastname@example.org and we can make changes for you.
Rescheduling a pending session
If you want to reschedule a session that is pending confirmation from the student, you can simply ignore the pending session and request a new session with the updated time, and ask your student/parent to confirm that new session.
Rescheduling a confirmed session
If you'd like to reschedule a confirmed session, you can do that at anytime before the session start time. You can do that by finding the session in the “Sessions” section of the app, tapping the 3 dots on the top right, and then tapping “Reschedule”.